Support coordination marketing
Explain coordination, choice and your intake process
Your website should help participants understand what your team does, how the first conversation works and how you support informed choice. Avoid promises about bigger plans or guaranteed approvals.
Enquire about your serviceWhat your marketing needs to make clear
- Define your coordination scope and any specialisations accurately.
- Explain the intake process and participant communication choices.
- Be transparent about relationships with other services.
A scope built around your actual services
We confirm capacity, service coverage and priorities before preparing your proposal. The following are possible scope items, not automatic inclusions in every plan.
- Plain-language coordination and intake pages
- Search-led campaigns matched to your real service area
- Team introductions and a provider capability statement
We market provider services; we do not deliver these supports or determine NDIS funding or eligibility.
Questions about support coordination marketing
- What should a coordination landing page explain?
- Show your role, service areas, intake steps and the ways people can communicate with your team. Describe your actual scope rather than implying you can approve funding.
- How do we discuss other services we offer?
- Make relationships clear and explain how participants retain choice. Review conflict-of-interest obligations with an appropriate adviser rather than presenting one provider as the only option.
Official service terminology
Reviewed 26 October 2026. Consult current NDIA guidance for support definitions; this page is general marketing information.
Read the relevant NDIA guidance