Support coordinators are the gatekeepers of the NDIS referral economy. Becoming their first call is less about selling and more about being reliably excellent to work with.
Be easy to refer to
- Same-day response to every referral
- A simple referral form or dedicated email
- Clear service availability and waitlist information
- Professional one-pagers coordinators can forward
Stay front of mind
- A short monthly update email with capacity and news
- Occasional in-person visits or morning teas
- Quick, honest feedback loops after every referral
Deliver on the promise
Coordinators refer to providers who make them look good. Communicate proactively, report outcomes, and never leave a coordinator chasing you for updates.
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Frequently asked questions
How do I get support coordinators to refer to me?
Be fast, reliable and easy to work with: respond same-day, provide forwardable service information, and keep coordinators updated without being asked.
Should I pay for coordinator referrals?
No — paying for referrals creates ethical and compliance risks. Earn referrals through service quality and responsiveness.