Most NDIS provider websites lose half their potential enquiries to a handful of fixable mistakes. Here are the seven we see most often — and how to fix each one.

The seven mistakes

• Hiding the phone number and enquiry form
• Stock photos instead of your real team
• Vague service descriptions full of jargon
• No suburb or location pages
• Slow mobile experience
• No reviews or trust signals
• Confusing navigation with too many menu items

The fixes

• Put a call-to-action in the header of every page
• Book one team photo shoot
• Rewrite services in plain language a family would use
• Build pages for your top five suburbs
• Compress images and simplify the mobile layout
• Embed your Google reviews
• Cut your menu to six items or fewer

The payoff

Providers who fix these basics typically see enquiry rates double without spending another dollar on traffic.

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Frequently asked questions

Why is my NDIS website not getting enquiries?

The most common causes are hidden contact options, no trust signals, slow mobile pages and generic content that doesn''t speak to families'' real questions.

What is the most important page on an NDIS website?

Your service pages — they match what people search for and where enquiries happen. Each needs clear benefits, real photos and an easy next step.