Reviews are the first thing families check and the social proof coordinators look for. A steady flow of genuine reviews is one of the strongest ranking and conversion signals available.
Earning reviews ethically
- Ask at moments of genuine satisfaction — after a goal is reached or great feedback
- Provide a direct review link by text or email
- Make asking part of your team''s routine, never incentivised
- Always respect consent and privacy
Responding to reviews
- Thank every positive reviewer personally
- Respond to negatives calmly, acknowledge the experience, and take it offline
- Never disclose any participant information in a response
Using reviews in marketing
- Feature them on your website and landing pages
- Screenshot them for social posts
- Quote them in proposals to coordinators
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Frequently asked questions
How many Google reviews does an NDIS provider need?
More than your local competitors. In most suburbs, 15–30 genuine recent reviews puts you ahead of the pack.
Can I remove a bad Google review?
Only if it violates Google''s policies can you flag it for removal. Otherwise, a professional, caring public response is the best remedy.